FAQ

FAQs

 

Q. Business Hours?

A. You can order from our website 24/7.

 

Q. When will my order be sent?

A. AT Pack will dispatch the online order within 3 business days from the day the order is placed.

 

Q. What ersonal Information about customers do we hold?

A. The information we get from customers helps us personalise and improve your shopping experience at AT Pack. Here are the types of information we gather:

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
  • E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products you requested notifications about, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

 

Q. Return policies?

A. Return purchased items within 7 days in original condition for item refund.